Returns and return shipping

A nasty surprise after ordering? Definitely not with QUQON. Because if you are not completely satisfied with your order, we offer you completely hassle-free return options. Here you will find everything about returns, return shipping, and return costs.

We offer free return shipping for orders with a shipping address within Austria. Outside of Austria, you must bear the shipping costs yourself and can choose a shipping company of your choice. You bear the responsibility and costs until the package is delivered to us.

Initiate a return:
To initiate a return, simply contact our QUQON team. Please be sure to contact us in writing by email to ensure your return request is definitely registered with us. Our email address for return requests is office@quqon.com

How the return works:
1. Initiate the return by email
2. After successful review of your return request, you will receive all details about the return from our QUQON team
3. You bring the packaged goods to the nearest branch of the parcel service you have chosen
4. We will receive your goods shortly and then immediately initiate the refund process
5. Please note: Our terms and conditions and cancellation policies apply

What condition must returns be in?
We ask you to return goods without avoidable signs of use (large stains) or damage (cuts, tears) in order to be able to refund the full purchase price. If an accident happened to you with a product during the trial phase, please inform us before returning it. We always understand and will definitely find a solution! :-)

How long is the return period?
QUQON offers an extended return policy for many products, beyond the statutory cancellation period. For mattresses, a return is even possible up to 101 days after receipt of the mattresses. You can find the exact return periods on the respective product pages and in our terms and conditions.

Return costs:
For orders with the original delivery address in Austria, the return is free of charge. Provided that the order meets the criteria for a return and the return is confirmed by the QUQON team. For customers from other delivery areas, return costs apply. The exact costs depend on the respective delivery area, product, and other circumstances. Please contact our QUQON team for more detailed information.

When will I get my money back?
The refund is usually made to the same payment method originally used. We strive to process the refund within 10 working days after receiving the returned goods. The time until the refund can vary depending on the chosen payment method, with the amount being refunded either immediately or within a short time.