General terms and conditions of business
QUQON
EasySleep GmbH
Wienerstrasse 127
3500 Krems an der Donau
(Hereinafter referred to as the “seller”).
1. Scope of application
1.1. These General Terms and Conditions (“GTC”) apply, unless expressly agreed otherwise, to contracts concluded between the seller and the customer. This applies regardless of whether such a contract is concluded online via our website www.quqon.com or via another website offered by us.
1.2. By submitting their contractual declaration (see Section 2), the customer accepts these GTC. Contracts may only be concluded on these terms. We must expressly agree to any deviating, conflicting, restrictive, or supplementary terms and conditions and provisions of the customer for them to become part of the contract in an individual case. In particular, our performance of the contract does not constitute consent to any terms deviating from our GTC.
1.3. In the case of several contracts concluded at different times, the version of the GTC applicable at the time the customer submits their contractual declaration (see Section 2) and published by us will form part of each contract. Several contracts concluded with a particular customer do not, without an express written agreement on a framework contract, establish a continuing obligation relationship or any other entitlement to conclude another purchase contract.
2. Conclusion of the contract
2.1. The customer's order constitutes an offer. A contract is only concluded upon our acceptance. An order can only be placed if all mandatory fields marked in the order form have been completed. If information is missing or we are unable to process the order for other reasons, the customer will receive an error message. Before finally submitting the order, the customer will have the opportunity to correct it. The customer will receive supporting detailed information directly during the ordering process. Once the ordering process has been completed, the customer will be notified by an information window stating “Thank you for your order at QUQON”. This does not yet constitute our acceptance of the customer's offer.
2.2. Once the order has been received by us, the customer will be notified of receipt of their order at the email address they provided. This notification does not yet constitute our acceptance of the customer's offer.
2.3. The customer is bound by their order for 2 days from receipt of the order. The statutory right of withdrawal (right of rescission) remains unaffected.
2.4. We store the purchase contract, but it is not accessible to the customer via our web shop. If the customer wishes to print the contract text after placing their order, they may proceed as follows: After a successful order, the customer receives a confirmation email, which they can save. Alternatively, an order summary is displayed on the website after the order has been successfully placed, which the customer can print.
2.5. The language of the contract is German.
2.6. Our offer is aimed at customers in Austria, Germany and Italy.
2.7. The contract is concluded no later than when the goods are dispatched.
2.8. By completing the order, the buyer assumes full responsibility for the accuracy and completeness of their details. The buyer shall bear any consequences arising from intentional or unintentional false information and typing errors, including possible reminder fees, additional delivery costs or other processing fees.
3. Registration for the newsletter on the website
3.1. If the customer checked this box during the ordering process, they thereby consented to receiving messages from our company about our products, current offers and other company-related information by advertising email, particularly newsletters. In addition, the customer must confirm their consent again in the confirmation email by clicking the activation link.
3.2. The customer must be at least 18 years old and have full legal capacity. By submitting the registration form, the customer confirms the accuracy of their details, particularly their name, age, legal capacity and address.
3.3. The customer may withdraw their consent to receive such emails at any time as follows:
3.4. by unsubscribing from the newsletter via email to office@quqon.com or directly in the newsletter by clicking Unsubscribe.
4. Prices, delivery and shipping costs
4.1. All prices are total prices. They include all taxes, including VAT, and charges, as well as shipping costs, unless these are listed separately. Any customs duties incurred are to be borne by the customer.
4.2. Any packages sent to the seller postage due will be refused without exception, and the sender must pay all transportation charges for these packages sent postage due.
5. Payment terms
5.1. Unless otherwise agreed in writing, our claims must be paid in full and without deduction before the ordered products are handed over. When purchasing through our website, the purchase price may be paid using the following payment methods: advance payment, credit card (Mastercard, Visa, American Express), instant bank transfer, PayPal, purchase on account, and payment by installments through Klarna.
5.2. Payment options via Klarna
In cooperation with Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payments are made to Klarna in each case:
Invoice: The payment period is 14 days from dispatch of the goods. The invoice terms can be found here.
Installment purchase: With Klarna’s financing service, you can pay for your purchase flexibly in monthly installments of at least 1/24 of the total amount (but at least EUR 6.95) or under the other conditions specified at checkout. Each installment is due at the end of the month after Klarna sends a monthly invoice. Further information on installment purchases, including the General Terms and Conditions and the European Standard Information for Consumer Credit, can be found here.
Sofort: Your account will be debited immediately after you place the order.
The use of the payment methods invoice, installment purchase, and direct debit requires a positive credit assessment. Further information and Klarna’s user terms can be found here.
You can find general information about Klarna here. Klarna will process your personal data in accordance with applicable data protection regulations and as stated in Klarna’s privacy policy.
Privacy Notice
To offer you Klarna’s payment options, we will transmit personal data, such as contact details and order data, to Klarna. This enables Klarna to assess whether you can use the payment options offered through Klarna and to adapt the payment options to your needs. You can find general information about Klarna here. Klarna will process your personal data in accordance with applicable data protection regulations and as stated in Klarna’s privacy policy.
6. Delivery
6.1. For online purchases, we will dispatch the goods—provided they are in stock and no different information is stated for you on the website—within 2–5 business days after acceptance of the order by email or, where acceptance occurs through actual delivery, receipt of the order. The 2–5-business-day delivery period does not apply to special orders, goods manufactured for the respective customer only after receipt of the order, or extra-long mattresses (210 cm, 220 cm); in these cases, the delivery period is generally 2–6 weeks.
6.2. The delivery period shall be extended by the duration of any impediment caused by circumstances beyond the parties’ control, such as force majeure, unforeseeable operational disruptions, official intervention, delays in transportation and customs clearance, transport damage, rejection of essential manufacturing components, and labor disputes.
6.3. Delivery will be made to the delivery address provided by the customer. Any additional costs caused by the customer providing an incorrect delivery address shall be borne by the customer.
6.4. Delivery will be made by parcel service or freight carrier, depending on the package size. For freight-carrier deliveries, delivery will be made to the curb. For parcel-service deliveries, delivery will be made to the first door of the delivery address.
7. Cancellation and withdrawal rights and consequences for consumers
7.1. Introduction
Consumers have a right to cancel in accordance with the following provisions, where a consumer is any natural person who enters into a legal transaction for purposes that cannot be predominantly attributed to their commercial or independent professional activity:
7.2. You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, takes or take possession of the goods.
7.3. To exercise your cancellation right, you must inform us of your decision to cancel this contract by means of a clear statement (e.g., a letter sent by post, fax, or email). You may use the model cancellation form below for this purpose, but it is not mandatory.
7.4. To comply with the cancellation period, it is sufficient for you to send the notification concerning the exercise of your cancellation right before the cancellation period expires.
7.5. Consequences of cancellation
If you cancel this contract within the statutory 14-day cancellation period, we must refund all payments we have received from you, including delivery costs (except for the additional costs resulting from your choosing a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we received clear notice of your cancellation. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this refund.
If you exercise our voluntary return policy of 101 nights (102 days) in total, the purchase price will be refunded no earlier than 14 days after the goods have been received and no later than within 90 days after the goods have been received in full and the seller has completed a successful inspection of the goods.
We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you dispatch the goods before the expiry of the fourteen-day period.
Unless otherwise agreed with the seller, the goods must be returned in their complete original packaging and via the transport route specified by the seller.
As a general rule, the seller bears the costs of returning orders whose original delivery address is within Austria. The seller bears the full cost of the return only if the return transport is also organized by the seller and the consumer has not increased the return transport costs through their actions or fault. For QUQON RE-NEW products, the buyer bears the cost of return shipping.
Customers who do not reside in Austria always bear the entire direct costs of returning the goods.
The consumer is only liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that was not necessary to inspect their condition, properties, and functionality.
7.6. Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for whose manufacture an individual selection or specification by the consumer is decisive, or that are clearly tailored to the consumer's personal needs. This also applies to all “QUQON Eiderdown” products filled with eiderdown, as these are made specifically at the customer's request.
7.7. The goods must be returned in a new and hygienic condition and must not show any contamination or damage. In addition, the goods must be unwashed. If the goods are not in perfect condition or are contaminated and/or washed when received by the seller, the consumer must bear the costs of any contamination and damage or loss in value. The consumer's right to prove that the goods were handed over to the carrier (freight forwarder or parcel service) in perfect condition and that the loss in value occurred during transport despite adequate packaging remains unaffected.
7.8. The consumer must complete the return of the goods within 14 days from the time the written cancellation is received. The return of the goods is considered complete once the goods have been handed over to a freight carrier or parcel service and are therefore in transit. If this deadline is exceeded, the cancellation is deemed invalid. The consumer may then exercise a new right of cancellation, if possible, provided they are still within the applicable period.
7.9. Customers who do not reside in Austria and/or whose original delivery address is not in Austria must always bear the entire cost of returning the goods, regardless of the product and the chosen return method (parcel service, post, etc.).
7.10. For our QUQON mattresses, we grant new customers* with a delivery address in Austria or Germany an additional, voluntary right of return of 101 nights (102 days) in total, in addition to the statutory cancellation periods. The 101-night period does not apply to custom-made products (e.g. 165x195 cm), mattresses individually manufactured to meet the customer's specifications, QUQON RE-NEW mattresses, or the QUQON Baby Mattress and QUQON Children's Mattress. During this period, we will collect the mattress free of charge from the original delivery address in Austria. The customer must arrange the collection date with the freight carrier. If the customer is not at home on the agreed date or otherwise prevents a successful collection, they must bear the costs of another journey by the freight carrier. Customers whose original delivery address is not in Austria bear the direct costs of returning the goods.
*New customers are customers placing an order for the first time using personal details such as their name, delivery address, email address, or telephone number that have not been used for any other order. If, according to this definition, a customer is not considered a new customer, they are not entitled to the extended right of return of 101 nights.
If our voluntary right of return for a total of 101 nights (102 days) is exercised, the purchase price will be refunded no earlier than 14 days after the goods have been received and no later than within 90 days after the goods have been received in full and the seller has completed a successful inspection of the goods.
7.11. For the following products, we grant new customers* with a delivery address in Austria or Germany an additional, voluntary right of return of 30 nights (31 days) in total, in addition to the statutory cancellation periods.
- QUQON Children's Mattress
- QUQON Baby Mattress
- QUQON Visco Topper
The 30-night return policy excludes custom-made products (e.g., 165x195 cm), mattresses individually made to meet the customer’s specifications, QUQON RE-NEW mattresses, and the QUQON baby mattress and QUQON children’s mattress. During this period, we will collect the mattress free of charge from the original delivery address in Austria. The customer must arrange the collection appointment with the shipping company. If the customer is not at home on the agreed date or otherwise prevents a successful collection, they must pay the shipping company’s costs for another attempted collection. Customers who do not reside in Austria must bear the direct costs of returning the goods. The topper must be returned by post in its original packaging. Customers who do not reside in Austria must bear the direct costs of returning the goods and organize the return themselves.
*New customers are customers placing an order for the first time using personal details such as their name, delivery address, email address, and telephone number that have not been used for any other order. If a customer does not qualify as a new customer according to this definition, they are not entitled to the extended 30-night return policy.
7.12. The goods must be returned in like-new, unwashed, and hygienic condition and must not show any contamination, signs of use, or damage. If the goods are not in perfect condition upon arrival at the seller, the consumer must pay for the resulting loss in value.
7.13. In principle, the consumer is obliged to use the original packaging of the goods to adequately package the goods for return shipping. If the original packaging for mattresses (the original plastic film) is no longer available, the seller will send the consumer a new film for packaging, which incurs costs of €15. The consumer may also use other packaging but must ensure that it is sufficient and appropriate. If damage occurs during transport due to inadequate packaging by the consumer, the consumer must pay for the resulting damage.
7.14. Excluded from any voluntary right of withdrawal (i.e., one that goes beyond the statutory right of withdrawal, such as “101 trial nights”) are:
- Orders in which the customer expressly chose a different configuration (e.g., firmness level, support strength, weight regulator) than recommended by us—whether by providing incorrect personal data in the configurator or during consultation with our employees. In such cases, the customer assumes responsibility, and there is no right to return or exchange.
- Cases in which customers order products in the wrong sizes: Once the packaging has been opened, any right of return or exchange due to the customer's own mistake is forfeited.
- Orders that were not placed online (e.g., purchases in the showroom or other business premises)
7.15. If the right of return or exchange is used for the first time for an order, this automatically terminates any further voluntary, additional right of return for all other products in that order. This does not affect any statutory right of withdrawal for any products. The same applies if the customer exchanges a product—in that case, no further exchange or even return of the item or any other items from the same order is possible after the exchange.
Declaration of withdrawal / cancellation
To EasySleep GmbH, E-mail: office@quqon.com
I/we hereby revoke the contract concluded for the item …………………, which I/we ordered on ……………..….. / received on …………………...
The refund will be made to the payment method I used or to the following
Account……………….………………………………….
Name(s) of the consumer(s) ………………………….….………
Address …………………………………………………..………
Date, signature ……………………………………………….
8. Retention of title
8.1. The goods delivered by us remain our property until all our claims arising from the respective delivery have been paid in full.
8.2. The customer is obliged to treat the goods with care while retention of title is in effect. The customer must inform us immediately of any third-party claims against the goods, particularly enforcement measures, as well as of any damage to or destruction of the goods. Where the customer is at fault, they must reimburse us for all damage and costs arising from a breach of these obligations and from any necessary intervention measures against third-party claims to the goods.
9. Warranty
9.1. The provisions on the statutory warranty apply. The warranty period is 2 years from receipt of the goods.
9.2. Complaints based on statutory warranty claims or other complaints may be submitted to the following address: office@quqon.com
9.3. Improper use, cleaning, and handling, particularly of mattress covers, washable product components, zippers, turning handles, etc., may limit the statutory warranty.
9.4. The product images on the website and/or in our brochures may differ in color and size from the appearance of the delivered products due to their resolution and size. The delivered goods shall be deemed to conform to the contract if the delivered items comply with the other product specifications.
9.5. As all products are handmade, there may be slight variations between items in the size, shape and properties of the products. In particular, the firmness may vary somewhat between individual mattresses and other products made with comfort, cold or memory foam. Variations in firmness and subjective perceptions do not constitute a defect and are attributable to the very high quality of the materials and the handmade production. The tolerance for dimensions is up to five centimetres.
9.6. All slatted bed bases may be loaded with a maximum weight of 140 kg. Damage caused by a higher load is not covered by the warranty.
9.7. Upon receipt, the customer should, where possible, inspect the delivered goods for completeness, correctness and freedom from other defects, in particular to ensure that the packaging is undamaged, and notify us of any defects by email at office@quqon.com to notify us and briefly describe them. This serves solely to ensure that any complaints about defects are processed more quickly and efficiently. A breach of this obligation does not restrict the consumer's statutory warranty rights.
9.8. Defective goods therefore only need to be returned at our express request. If the customer requests that the goods be returned and the goods are actually defective, we will bear the corresponding costs. Otherwise, any shipping costs are to be borne by the consumer.
10. Extended guarantee provisions for our QUQON mattresses (Smart, Individual, Natural, children's mattress & baby mattress)
10.1. In addition to the statutory warranty, we provide a 10-year guarantee from the date of purchase on all QUQON mattresses for customers with a delivery address in Austria. The guarantee applies only to consumers or private use.
10.2. We reserve the right to verify the guarantee claim by having the mattress sent to our workshop and determining the condition of the mattress. In justified guarantee cases, the resulting packaging and transport costs are entirely free of charge for the customer. Otherwise, the costs incurred are to be borne by the customer. Specifically, the customer will then be charged EUR 79 including VAT per trip and item. Any requested repair and replacement services are not included and will be charged additionally.
The statutory warranty remains unaffected.
10.3. There is no claim for compensation based on the guarantee. Any statutory claims for compensation remain unaffected.
10.4. Scope of the guarantee:
During the aforementioned period, we provide a quality and durability guarantee for our mattresses. This covers physical defects or adverse changes to the product properties, such as tears and notches.
The warranty also applies if, under proper use, the mattress core sinks by more than 3 cm (measured without any load on the mattress).
The warranty applies only if the mattresses are used together with a suitable foundation. Suitable foundations include all QUQON slatted bases or slatted bases from other manufacturers whose construction and function are comparable to a QUQON slatted-base model. The slatted bases must not contain softwood slats or offer any adjustment option that could damage the mattress material.
When asserting a warranty claim, the customer must present the original sales receipt.
The statutory warranty provisions apply to all other QUQON products.
The warranty may be limited in the event of improper use, cleaning, or handling, particularly of mattress covers, washable product components, zippers, turning handles, and similar parts.
In the event of a warranty claim, we will, at our discretion, provide an equivalent replacement or repair the defective goods. In the case of a repair, we reserve the right to send the goods to our workshop for repair at our expense and return them to the customer within 10 business days.
The amount of the warranty benefit in the event of a warranty claim depends on the age of the product. In the first two years from the date of purchase, we provide 100% of the original purchase price stated on the proof of purchase in the event of a warranty claim. In the 3rd year of use, we provide 60%, in the 4th year 50%, in the 5th year 40%, in the 6th year 20%, and in the 7th to 10th years 10% of the original purchase price stated on the customer's receipt. In the event of a warranty claim, the warranty benefit, expressed as a percentage, is credited toward the price of the new replacement part; under no circumstances will it be paid out, redeemed in cash, or refunded.
Existing warranty coverage for a mattress is neither suspended, interrupted, nor extended by warranty services already claimed. The warranty therefore ends in all cases 10 years after the date of purchase.
Repair or replacement of a product under complaint does not initiate a new warranty period.
10.5. Warranty exclusions:
The warranty excludes all defects caused by improper use by the customer. Improper use also includes using a mattress that is not designed for the customer's body weight. If no bed sheets or mattress protectors, or unsuitable ones, are used, any resulting damage is excluded.
Cracks, cuts, scratches, soiling, dents, and nicks that occur after delivery, as well as defects resulting from improper care or washing of the product, are therefore excluded from the warranty.
The warranty also excludes wear parts that lose performance over time. These include mattress covers, cover handles, zippers, and the normal change in the firmness of the mattress core.
A reduction in mattress height of up to 3 cm is normal and is excluded from the warranty.
The warranty does not cover incidental or consequential damages. This also includes damage caused by improper assembly, handling, or care.
The warranty applies only to indoor use. The warranty does not apply if the mattresses are used outdoors or in an excessively humid environment. Any mold growth is attributable to excessively humid ambient air and is therefore excluded from the warranty. Color changes in mattress foams are likewise excluded from the warranty, as they are normal. The same applies to wrinkles in the mattress cover.
The following are excluded from the warranty:
Products consisting of mattresses that are not new or were not personally purchased by the customer, as well as returned goods expressly identified as "used" or "returned after trial sleeping."
Products that are exhibition pieces or demonstration models (Re-NEW products) and have been expressly identified as such.
10.6. Heavily soiled or used mattresses for which an inspection or repair under our warranty would be unreasonable from a hygiene perspective are excluded from the warranty.
10.7. Warranty processing
If customers suspect a defect covered by our warranty, they can contact our QUQON team by email (office@quqon.com). Any warranty claim must be submitted in writing.
Following this, our employees will conduct an initial, as precise an inspection as possible to determine whether a defect covered by our warranty exists. If so, we will arrange, subject to confirmation, for the mattress to be collected from the customer free of charge.
We will then inspect the mattress in question and decide whether a warranty claim exists.
10.8. We reserve the right to specify the process and organization of the warranty inspection and to adapt the procedure to the individual customer's situation.
10.9. Our decision regarding the warranty claim is binding on the customer; however, this does not affect their right to prove that a warranty claim exists in accordance with our warranty terms or that they are entitled to a claim exceeding the one already granted by us.
11. Privacy
11.1. We store and process the customer's personal data provided to us in the course of the business relationship, such as their name, address, email address, telephone number, and delivery address. We use the data within the scope permitted by law to process the order.
11.2. The complete privacy policy is available at https://www.quqon.com/Services/Datenschutz/
12. Place of jurisdiction, choice of law
12.1. The court with subject-matter and territorial jurisdiction for 3100 St. Pölten shall have jurisdiction over all disputes arising from this contract. Our right to bring an action before another court having jurisdiction over the customer shall remain unaffected.
12.2. If our customer is a consumer and, at the time the contract is concluded, has their residence or habitual residence in Austria or is employed in Austria, an action against them may be brought only before the court having jurisdiction over the district in which their residence, habitual residence, or place of employment is located. If the customer is a consumer who, at the time the contract is concluded, is resident or habitually resident in another EU Member State, and we pursue professional or commercial activities in the EU Member State in whose territory the consumer is resident, or direct such activities by any means toward that Member State or toward several states, including that Member State, and the contract falls within the scope of those activities, the consumer may also bring an action before the court of the place where they are resident; an action against the consumer may be brought only before the courts of the Member State in whose territory the consumer is resident.
12.3. The substantive law of the Republic of Austria shall apply exclusively, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law shall apply only insofar as it does not override mandatory provisions of the law of the state in which they have their habitual residence.
12.4. Should individual provisions of these General Terms and Conditions be wholly or partially invalid, this shall not affect the validity of the remaining provisions or of the contracts concluded on their basis. The wholly or partially invalid provision shall be replaced, exclusively in contracts with entrepreneurs, by a provision that comes closest to the meaning and purpose of the invalid provision.
13. Terms and Conditions for Promotions and Redemption of Promotional Vouchers
13.1. Vouchers issued free of charge by the seller as part of promotional campaigns for a specified period of validity, which cannot be purchased by the customer (hereinafter "promotional vouchers"), may only be redeemed in the seller's online shop and only during the stated promotional period.
13.2. Individual products may be excluded from the voucher promotion if such a restriction is evident from the content of the promotional voucher.
13.3. Promotional vouchers can only be redeemed before the order process is completed. Subsequent offsetting is not possible.
13.4. Only one promotional voucher may be redeemed per order.
13.5. The value of the goods must be at least equal to the amount of the promotional voucher. The seller will not refund any remaining balance.
13.6. If the value of the promotional voucher is insufficient to cover the order, one of the other payment methods offered by the seller may be selected to pay the difference.
13.7. The balance of a promotional voucher will neither be paid out in cash nor accrue interest.
13.8. The promotional voucher will not be refunded if the customer returns goods paid for in whole or in part with the promotional voucher under their statutory right of withdrawal.
13.9. The promotional voucher is transferable. The seller may discharge its obligation by providing the service to the respective holder who redeems the promotional voucher in the seller's online shop. This does not apply if the seller knows or is grossly negligently unaware that the respective holder is not entitled to use the voucher, lacks legal capacity, or lacks authority to represent the entitled party.
13.10. If, when purchasing goods, the customer receives gifts or free products whose receipt is conditional on purchasing the original goods, the customer must, in the event of returning the goods, subsequently pay for the free goods received or return them as well (at the customer's expense).
13.11. If, when making a purchase, the customer receives gifts or free products whose receipt is subject to a minimum order value, the customer must, in the event of returning (some or all of) the purchased products and thereby falling below the original minimum order value, subsequently pay for the free goods received or return them as well (at the customer's expense).
As of 01/2026